Shipping policy
Last updated: 11 September 2026
Where we ship and how much it costs
| Destination | Standard shipping |
|---|---|
| United States | $5.99 — free on orders of $50 or more |
| Spain | €6.99 — free on orders of €55 or more |
| Rest of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden) | €8.99 |
| International (Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates and the United Kingdom) | €12.99 |
Rates in euros are converted into your currency at checkout. The exact cost is always shown before you pay.
Delivery times
The estimated delivery time is 14 business days from your order confirmation. That includes preparing the order and transit. Times may vary by destination and at busy periods. Our products are sent from our suppliers' warehouses, some of them outside the EU. If your order contains several products, they may arrive in separate parcels. If we cannot ship your order within the expected time, we will tell you. You can then choose to wait or to cancel for a full refund.
Tracking
When your order ships, we will email you a tracking number so you can follow it.
Taxes and customs
- United States: any US sales tax is shown at checkout. Our parcels are shipped from abroad, so US Customs may charge import duties or fees. We are not able to include these in our prices. If any are due, they are paid by the recipient.
- EU orders: the total you pay at checkout is final. You should not be asked to pay import VAT or extra fees on delivery. If a carrier asks you for any payment, please contact us before paying.
- Other countries: your country may charge import duties or taxes. These are set by local customs, are not included in our prices and are paid by the recipient.
Delays and lost parcels
If your order has not arrived within 30 days of the estimated delivery date, contact us. We will look into it and, if the parcel cannot be found, send a replacement or give you a full refund. You can also cancel the order under the conditions set by consumer law.
Address errors
Please check your shipping address before paying. If you notice a mistake, write to us as soon as possible. We can correct it as long as the order has not shipped yet.
Damaged parcels
If a parcel arrives damaged, or a product is broken or missing, email vitalyxproducts@gmail.com with your order number. We will sort it out at no cost to you. Details are in our Refund Policy.